Travel Policy & Customer Consent Form

1. Booking and Travel Information

The customer is responsible for reviewing the selected package, travel dates, traveller count, itinerary, accommodation details, transportation arrangements, meal inclusions, exclusions, and applicable charges before confirming a booking.

Any information marked “to be confirmed” remains subject to written confirmation from AL KGN Tourism.

2. Package Inclusions and Exclusions

Only services explicitly listed as included in the selected package or confirmed in writing by AL KGN Tourism are included in the package price.

Services not listed as included, optional activities, personal expenses, additional meals, and other unconfirmed services may incur additional charges.

3. Travel Documents and Personal Responsibility

Customers must carry the travel documents, identification, permits, tickets, and other documents required for their journey.

Customers are responsible for providing accurate information and following applicable laws, local rules, destination requirements, and reasonable instructions from authorized travel personnel.

4. Health, Safety, and Physical Activities

Customers should assess their ability to participate in planned activities and inform AL KGN Tourism in advance of relevant assistance requirements.

Adventure activities, high-altitude destinations, road journeys, weather conditions, and remote locations may involve risks.

Customers should follow applicable safety instructions and use appropriate protective equipment where required.

5. Accidents, Injuries, and Medical Emergencies

Travel may involve unforeseen accidents, illness, injury, delays, or emergencies.

Customers should promptly inform the tour coordinator or appropriate emergency service when assistance is needed.

AL KGN Tourism will respond to incidents in accordance with applicable law and its actual contractual responsibilities. This policy does not exclude liability that cannot legally be excluded, including liability arising from negligence or other legally actionable conduct.

6. Itinerary Changes and Unforeseen Circumstances

Weather, road closures, transport disruptions, government restrictions, safety concerns, or other unforeseen circumstances may require itinerary changes.

Where reasonable and lawful, AL KGN Tourism will communicate significant changes and explain available alternatives.

Any refunds, substitutions, cancellations, or additional charges will be handled according to the applicable booking terms and law.

7. Accommodation, Transport, and Meals

Accommodation category, room configuration, transportation, sightseeing, and meals are limited to the services expressly confirmed for the selected package.

Unconfirmed services must not be treated as guaranteed.

8. Customer Conduct and Property

Customers are expected to behave respectfully, comply with local laws, follow safety instructions, and avoid damaging hotels, vehicles, equipment, or other property.

Customers may be responsible for damage or additional costs where liability is established under applicable law and contractual terms.

9. Payments, Cancellations, and Refunds

Payment schedules, cancellation charges, refund eligibility, rescheduling, and booking confirmation are governed by the written quotation, booking confirmation, and applicable cancellation policy supplied by AL KGN Tourism.

Downloading or signing this travel policy alone does not confirm a booking or establish payment.

10. Emergency Contact

Customers must provide accurate emergency contact details. These details may be used when reasonably necessary to assist the customer during an emergency, subject to applicable privacy requirements.

11. Customer Acknowledgment

The customer confirms that they have had an opportunity to read the policy, review the selected package information, and ask questions before signing.

The customer understands that missing or unconfirmed itinerary, meal, price, or service details require confirmation before the booking is finalized.

12. Privacy and Data Use

Personal information collected through this form will be used for legitimate travel administration, customer communication, policy documentation, and emergency coordination as applicable.

Access to personal information must be restricted to authorized personnel. The website must follow applicable data-protection requirements and display the relevant privacy notice.